What is the typical sample size used for pretesting a survey instrument?

In consultative selling, the customer is seen as:

A) a person to be served B) a prospect to be sold C) a point on the funnel D) progress toward a quota E) a challenge to be overcome

To be an effective listener, a person should

A) avoid the insult of paraphrasing the sender's message. B) help the sender finish his or her message. C) use certain words to shut down discussion. D) accept the sender's figure of speech.