In her speech, Alana explains that the previous CEO's leadership style was more hands-on, traditional, reserved, and strict than the new CEO's style. Alana is making use of

In differentiating between captive and voluntary participants, it is important to remember that captive

participants A) may resist participation. B) are characteristically heterogeneous. C) are characteristically motivated to listen. D) have an interest or need related to the topic. E) are characteristically homogeneous.

Similarities, shared interests, and mutual perspectives a speaker has with an audience are known as ________

Fill in the blank(s) with correct word