A customer got a great haircut at a salon and went back six weeks later to the same person to get a second haircut. This time, the customer received one of the worst haircuts of his life
The difference between the two haircuts is due to the ________ characteristic of services.
A) perishability
B) responsiveness
C) personalization
D) variability
E) inseparability
D
Business
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________ ensure that money lent under a line of credit agreement is actually being used to finance seasonal needs
A) Operating-change restrictions B) Annual cleanups C) Compensating balances D) Commitment fees
Business
Which of the following is NOT addressed by the basic tenets of the World Trade Organization?
A) legally binding contracts B) sustainability C) transparency D) exclusion of reciprocity
Business