Conflict can lead to increased negative feelings

When developing a survey instrument, it is important to pay attention to the wording of survey questions because

A) people remember polysyllabic words best. B) people remember the words they heard first. C) wording can skew responses. D) people will reject a pollster who uses slang.

The selecting activity in the listening process is a matter of sorting through all the sounds that reach your ears

Indicate whether the statement is true or false