Britain's external service is the

Kateri's friend told her that her ex-boyfriend was spreading vicious rumors about her. Kateri is not sure whether to believe this information or what to do about it. She is having trouble working through the _______ stage of effective listening.

  a.  reception.   b.  evaluation.   c.  retention.   d.  attention.

In a well-reasoned essay, provide arguments for why our culture still values people who can speak competently to large groups. 

What will be an ideal response?