According to the ________ service principle, a service should be simple and modular

When companies calculate the lifetime value of a customer they look at ________

A) how much profit they expect to make from a particular customer, including each and every purchase she will make from them now and in the future B) the positive word of mouth about the product that the customer can spread among her family, friends, and acquaintances C) the lifetime expectancy of the product the customer purchased D) the age of the customer to see whether she is likely to live long enough to utilize the product being sold E) the career path of the customer to see if she may move to a different geographic area and no longer purchase from the company

Which of the following costs are relevant to inventory management decisions?

A) carrying costs B) capacity-related costs C) ordering costs D) all of the above E) none of the above