Which of the following quality management principles from the basis of the ISO 9000?
(a) outsourced training
(b) customer focus
(c) consistent productivity
(d) people involvement
Answer:
(b) customer focus
(d) people involvement
Business
You might also like to view...
In your introduction, you show your audience some tangible gain that will result from them hearing your speech
Indicate whether this statement is true or false.
Business
Which of the following performance measures corresponds to individual-, group, and companywide incentive plans, respectively?
A) customer satisfaction, quantity of work, and quality of work B) quantity of work, market share, and customer satisfaction C) quality of work output, customer satisfaction, and revenue D) customer satisfaction, market share, and quality of work
Business