The dismay and confusion following the Penn State sex abuse scandal resulted from
A) the lack of a crisis communication plan.
B) failure to employ proactive conflict management steps.
C) a longstanding love for Joe Paterno.
D) inaction on the part of the PSU Board of Trustees.
E) A and B only.
Answer: B
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Which of the following is not a finding related to physician communication in medicine?
A) physicians with good communication skills had fewer patient complaints and lawsuits B) physicians who are both highly assertive or highly responsive are seen as credible physicians C) physicians who use humor during the medical interview were less likely to face malpractice lawsuits and had more satisfied patients D) physician?s level of nonverbal immediacy negatively impacted patient satisfaction and perceptions of the quality of medical care