When your original source of information is a book, it is not necessary to cite the author's name in your speech

Outlining is important to a speaker because

a. it is a testing device. b. the ideas are concrete and cannot be changed. c. it is the same as the central idea. d. it is brainstorming.

Engaging in a collaborating conflict style generally results in an "I __________, you __________" solution

Fill in the blank(s) with the appropriate word(s).