Empathic listening is "the pinnacle of listening."

An informative speech has been assigned, so Jamal starts to worry about what he can possibly

present to his class. That night he takes out a blank sheet of paper and just starts writing down every possible idea for a speech topic that he can think of. What is Jamal doing? A) experiencing information overload B) engaging in silent brainstorming C) finding logical divisions in his thinking D) using a categorical approach to topic selection

The communication practice of only telling a patient what he or she wants to hear is known as ________.

A. benevolent deception B. strict paternalism C. unmitigated honesty D. contractual honesty