________ uses a firm's flexible processes to generate a wide variety of personalized services or products at reasonably low costs

The broker retention period for records executed by the broker or obtained in connection with any transaction for which a license is required is:

A. one year B. three years C. until the property no longer exists D. four years

Which of the following is true regarding good managers and the need to recognize problem sources?

A) They will be aware of problems, or they will soon cease to hold management positions. B) They will be setting objectives and have a control system in place to monitor performance. C) They will have a control system in place that will alert them to situations where performance is not achieving desired objectives. D) all of the above E) none of the above: this was not discussed in the book