Quality assurance refers to the process of comparing preestablished criteria against the health care provided to the patient to determine whether that care is necessary.

Fire-service personnel have trouble attending classes, primarily because of which of the following?

A) Ability B) Expense C) Desire D) Shiftwork

What were some results of the 1978 NFPA and Urban Institute study of fire prevention?

a. Reduced fire rates for cities that annually inspected b. When line personnel used, lower fire rate was observed c. a and b d. No significant results were found