Which of the following statements about retail store personnel is true?
A) The presence of knowledgeable sales personnel is generally unimportant to shoppers.
B) Shoppers tend to rate the quality of service they receive from sales personnel as low.
C) The turnover rate among sales personnel is low.
D) Superior customer service is rarely seen as a competitive advantage.
E) Store personnel are unrelated to a store's image.
B
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What is financial leverage?
a. Financial leverage is the use of borrowed funds to increase the return on owner's equity. b. Financial leverage is a legal document that details all the conditions relating to a bond issue. c. Financial leverage is a promissory note that requires a borrower to repay a loan in monthly, quarterly, semiannual, or annual installments. d. Financial leverage occurs when stock and other corporate securities are sold directly to large institutional investors. e. Financial leverage is the portion of a corporation's profits not distributed to stockholders.
Which of the following would NOT constitute unfair discrimination in insurance underwriting?
A) Brandon has his policy rated because of his religion. B) Maria is charged a higher premium based on her poor health. C) Thomas is refused a policy because he was born in a country on a terror watch list. D) Artem is declined for insurance because his residence is considered to be in a dangerous neighborhood."