Describe four strategies support staff can use to provide customer service excellence.

What will be an ideal response?

Any four of the following:
Provide clients with the information, service, or solutions they need, if there is any reasonable way to do so.
Explain to clients what they can do for them if the clients' problem cannot be resolved immediately.
Treat clients and potential clients with respect and courtesy.
Communicate to clients how long they are likely to be on hold, how long it will be before they receive a return call or email, and provide time estimates of how long it may take to provide information or solve a problem.
Return phone calls or emails when promised, even if just to report that no progress has yet been made.