Today, many executives feel profit and market share would improve if employees improved in what skill?
A) Time management
B) Technology
C) Cultural competency
D) International communications
E) Ethnocentrism
D
Explanation: D) In a recent survey, nearly 90 percent of executives said their companies' profits, revenue, and market share would all improve with better international communication skills. In addition, half of these executives said communication or collaboration breakdowns had affected major international business efforts in their companies.
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According to the accountability principle, organizations ___________.
Fill in the blank(s) with the appropriate word(s).
When getting bad news from people of other cultures, how can you be sure of the message?
A) Listen carefully to what is said, and what is not said B) Ask them to put the response in writing C) Repeat their responses back to them D) Ask for direct, specific responses E) Assume the news is good unless there is a clear indication otherwise.