The ___________ approach gives upper management a quick but thorough view of the organization via four indicators: customer satisfaction; internal processes; innovation and improvement activities; and financial measures

Which of the following costs should be excluded from research and development expense?

a. Modification of the design of a product b. Acquisition of R & D equipment for use on a current project only c. Cost of marketing research for a new product d. Engineering activity required to advance the design of a product to the manufacturing stage

Securitization is beneficial for banks because it:

a) repackages bank loans into simpler structures. b) increases the funds available for banks to lend. c) Allows banks to maintain ownership of their securitized assets.