The risk that remains after management implements internal controls is

Create a table that lists any three performance measures for a service system in the left column. In the center column, indicate what steps management can take to improve system performance on those metrics

In the rightmost column indicate what steps management can take to improve customers' perceptions of performance on those metrics.

Borrowing on your life insurance policy may be good advice but it seldom makes sense to use a margin account

Indicate whether the statement is true or false