Travelers using airline Web sites to book their flights directly without the use of travel agents is resulting in the reintermediation of travel agents

A typical routine request contains

A) an opening, a close, and an appendix. B) a body, a close, and bullet points. C) an opening, a body, and a close. D) an introduction, reasons for granting the request, and an apology. E) an opening, an introduction, and a body.

The ________ concept specifically focuses on future company needs, but not the future welfare of customers

A) societal marketing B) strategic planning C) sustainable marketing D) global marketing E) cause marketing