Which of the following are types of information contained in the patient's billing record (account or ledger)?

If a patient is calling for a prescription refill, what information should be obtained?

What will be an ideal response?

Which of these scene size-up observations would make you suspicious that a patient who complains of shortness of breath has congestive heart failure?

A) Dramatic edema to the right arm B) Home oxygen tank in the bedroom C) Multiple pillows stacked at the head of the patient's bed D) Patient in dirty pajamas and appears unkempt