One strategy which can be used when you have a whiner in your group or project team may be to ____________
A. try to out whine them
B. send an anonymous letter to their supervisor
C. increase the level of CR talk
D. give them the silent treatment
E. all of the above.
ANS: c
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Researchers from the ______ approach (anthropologists, sociologists) believe that nonverbal communication is learned.
Fill in the blank(s) with the appropriate word(s).
Answer the following statements true (T) or false (F)
1. According to the concept of matching norms, people consistently try to pair off with a person they perceive as the most attractive. 2. The nonverbal communication of intimate couples is more judgmental than is the nonverbal communication of nonintimate couples. 3. In one study, researchers found that participants were only able to guess, with slightly better than chance accuracy, how intimate the couples they observed were. 4. Some studies show that married couples use touch in their interactions with each other more than dating couples do. 5. According to cognitive valence theory, when there is low arousal in response to the immediacy behavior of another person, reciprocity is more likely than compensation.