Researcher Paul Lazarsfeld found people were more influenced by other people than by mass media

A crisis communication team includes people who can

A. decide what actions to take B. people who can carry out those actions C. people who offer expertise or education in the relevant areas D. all of the above

Metaphors are powerful tools in creative thinking and in generat¬ing ideas because:

A. They highlight distinctions between ideas B. They compare two things as if one thing were the other C. They ensure that everyone sees ideas exactly the same way D. All of the above E. None of the above