Research reveals that greater patient-centeredness by both male and female physicians leads to a stronger positive effect on satisfaction and evaluations for female than for male physicians.

When audience feedback suggests confusion, which of the following strategies might help clarify the speaker's ideas?

a. defining unfamiliar words and phrases b. providing illustrative examples and narratives c. comparisons to something the audience knows and understands d. all of the above can help to clarify the speaker's ideas

When listening for a speaker's evidence, you should keep an ear out for its

A. objectivity. B. relevance. C. sufficiency. D. accuracy. E. All of these answers are correct.