The alternative pathway for sound that bypasses the external and middle ears is called _______________ _______________.

Well-documented patient medical records become particularly important when a patient:

A) is more than 30 minutes late for his or her appointment. B) experiences an adverse outcome due to a missed appointment. C) calls to change his or her appointment time. D) none of the above

Maintaining ________ with established patients includes making follow-up appointment reminders.

A. good customer service B. patience C. referrals D. repeat business