Pushing down operational decision making to employees with the "best information" is intended to unleash motivation and creativity

After determining the norms of the objective measure, the manager does which of the following?

a. sets the desired level c. chooses the benchmarks b. selects the most meaningful image d. None of the above.

A question that "screens out" respondents because they do not qualify to answer a subsequent question (e.g. asking "Do you own a DVD player?" before asking the brand of DVD player) is called a(n) ____________________ question.

Fill in the blank(s) with the appropriate word(s).