________ refers to a situation in which a group makes a decision that is more extreme than any of the group members would make if they were functioning on their own

Which of the following statements accurately expresses the differences between verbal and

nonverbal behavior? A) Verbal behavior is continuous; nonverbal is discrete. B) Verbal behavior is less ambiguous; nonverbal is more ambiguous. C) Verbal behavior is efficient at communicating emotions; nonverbal is not efficient at communicating emotions. D) Nonverbal behavior has similar grammar and patterns to verbal communication.

Which environmental factors must a person take most into account in setting effective oral communication goals?

a. The communicator needs a good fit of workspace, design, and dress to project a capable, businesslike image. b. The communicator is wise to work for a company that provides ample office space and has no dress code. c. It does not matter what others think as long as the communicator is happy. d. Workspace, design, and dress are merely parts of the overall communication climate.