When we are too wrapped up in our own thoughts to receive messages and listen effectively, we are experiencing

Each participant should be able to fully comprehend the process, issues, and options for settlement, to make decisions, and should not be acting under fear, coercion, or duress. This means that disputants should have ______.

A. total free choice on whether they attend the mediation session B. self-determination in the outcome of the issues C. no trepidation about attending the mediation session D. an option to bring at least two people for moral support

What are the expected results of changing your vocal tone, your stance or body position, your gestures, and eye gaze?

Fill in the blank(s) with the appropriate word(s).