In value chain management, ultimately the ________ have power to make changes
A) suppliers
B) customers
C) employees
D) managers
Answer: B
Explanation: Instead of suppliers, employees, or managers, customers hold all power in a value chain management system because they are the ones who decide whether actions and features have value, making customers the correct response. For example, a supplier for a chocolate company may have what they think is the world's best cocoa beans. However, unless customers are willing to pay extra for those beans, they will not be incorporated into the value chain. Thus, customers make the decision about how the chain will be configured.
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Which of the following is the record holding all the accounts, the changes in those accounts, and their balances?
A) Source document B) Journal C) Ledger D) Trial balance
Consider a scale from 1 to 100 for locating consumers according to the characteristic "attitude toward department stores"
Each respondent is assigned a number from 1 to 100 indicating the degree of (un)favorableness, with 1 = extremely unfavorable, and 100 = extremely favorable. ________ is the actual assignment of a number from 1 to 100 to each respondent. ________ is the process of placing the respondents on a continuum with respect to their attitude toward department stores. A) Measurement; Scaling B) Scaling; Ranking C) Scaling; Measurement D) Ranking; Measurement