Effective communication skills are more important in telephone conversations than in face-to-face, email, or other forms of communications with users.

When using the Building Blocks Organizer, click the Name at the top of the column to sort the building blocks alphabetically by name

Indicate whether the statement is true or false

When more than one copy of the shared workbook contains marked changes, first merge the workbooks so you can review all the changes in a single workbook

Indicate whether the statement is true or false