According to your textbook, business correspondence should generally be written in a conversational style

The dialectical perspective on argument and audience

(a) explores how we use communication to influence or change people in situations where they have choices to make. (b) explores argumentation as a series of formal rules for distinguishing sound arguments from unsound ones. (c) explores the structure of conversations in which people offer and analyze reasons. (d) explores the ethics of the practice of argumentation.

In order to get members of a(n) _______audience to listen to you, it helps to acknowledge the opposing points of view that members of your audience may hold

Fill in the blanks with correct word