An elderly patient sees you enter the room and grows angry. "I don't want some intern with no experience drawing my blood. The last time I was here, the kid did such a horrible job that they had to call in his supervisor and we had to sign forms. You're not going to put me through that again! I want your boss to draw my blood." How should you respond to this patient's request?
A. Try to calm the patient by saying you have never been involved in a liability suit.
B. Tell that patient that your training was very thorough and your knowledge is more current than that of your boss.
C. Ignore the patient's request. This patient needs to move past a bad experience.
D. Smile nicely and go find someone more experienced.
Answer: D
Health Professions
You might also like to view...
Which of the following is not a risk factor that increases the incidence of hypertension?
A) race B) smoking C) excessive exercise D) obesity
Health Professions
A plan in which the member may seek care outside the network is called
A) point-of-service B) policy limitation C) beneficiary D) group plan
Health Professions