Service quality depends on who provides them, when and where they are provided, and to whom they are provided. Thus, services are highly ________

Major, a candidate for a graduate degree, received the following scholarship awards from the university in 2016: $10,000 for tuition, fees, books, and supplies required for courses $2,000 stipend for research services required by the scholarship What amount of the scholarship awards should Major include as taxable income in 2016?

a. $0 b. $2,000 c. $12,000 d. $10,000

Cost per impression advertising is typically more expensive than cost per click advertising

Indicate whether the statement is true or false