During periods when measured volatility is high, the typical day tends to exhibit high volatility. This behavior is referred to as volatility:

Approximately how many vehicles are in the garage, waiting for repairs or being repaired?

A crew of mechanics at the Department of Transportation garage make minor repairs to snowplows during the winter. The snowplows break down at an average rate of 4 vehicles per day and breakdowns are distributed according to the Poisson distribution. The mechanic can service an average of 7 vehicles per day with a repair time distribution that approximates a negative exponential distribution. Assume an 8 hour day.

It is important that people in both line and staff positions develop good interpersonal skills

Indicate whether the statement is true or false.