Which of the following would be most effective if you want a store to grant your request to return an item when this is against their company policy?

A) Use direct organization to compose your message.
B) Get right to the point and refuse to do business with them if they do not comply.
C) Consider it as a routine request that does not require persuasive techniques .
D) Start spreading negative comments about the store and hope that they hear about it.
E) Explain why the policy should be waived in your case.

Answer: E
Explanation: E) If you want a merchant to make an exception for you, you need to persuade them that the policy should not apply in your situation, or that it is in the seller's best interest to fulfill your request.