Deductive reasoning moves from a general premise to a specific conclusion

Clarissa was busy thinking of the things she needed to pack for her trip to the shore the

following day. Her friend, Beth, called her to tell her about a minor car accident she had earlier that day. Clarissa stopped thinking about her packing list and focused on what happened to Beth. Clarissa was using what listening technique? A) identifying her listening goal B) listening to evaluate C) summarizing the message D) decentering

Which of the following is a way to reduce hostility or avoid creating it?

A. use loaded questions B. stay on the current topic C. use neutral, open-ended questions D. continue to talk while the other party becomes calm