In strategic emotionality, emotions (such as crying, screaming) are used for one's personal ends.

Today, much of the writing in public relations is done for "controlled media."

Indicate whether this statement is true or false.

The natural course of a conflict can be described as moving from:

a. Confrontation?escalation?resolution b. Instigation?escalation?improvement c. Instigation?development?improvement d. Initiation?confrontation?resolution