The stages of effective listening always occur in the exact order listed in the HURIER model.

Is making a final, impassioned plea acceptable when ending your speech?

A) Yes; it signals the end of your speech and may motivate the audience to respond to your message. B) Yes; it is the only way to have an impact on the audience. C) No; the audience will be more likely to respond to your message if they remember your speech as factual and dignified. D) No; an impassioned plea may only be used in a speech’s introduction.

No matter what the crisis, you'll have the same set of stakeholders

Indicate whether the statement is true or false