Grievance mediation differs from arbitration in that
a. grievance mediation does not use the services of an arbitrator.
b. the results are not "final and binding."
c. witnesses are not allowed to testify.
d. the labor agreement may be ignored if both parties agree.
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Teleband is a company offering broadband Internet services near Seattle. A new college has been
approved to be set up in the community. Teleband expects a rise in demand for broadband connections with the establishment of the college, both from the college itself as well as the students. However, six months after it started providing Internet services in and around the campus area, a clutch of its competitors also introduced similar services and have been eating into Teleband's share of the market. Which of the following differentiating functionality-based strategies would best help Teleband retain its customers? A) Teleband should raise the rates for its broadband services to identify itself as the premier service provider in the area. B) Teleband should expand into other areas around the college campus by providing Internet connections at lower rates than its competitors. C) Teleband should introduce an incentive plan for its top customers, promising better speeds for those who download more from the Internet. D) Teleband should provide uniform services to all its customers with features such as similar download speeds and usage rates for all.
Assume a firm has operations in Tokyo, where there is a collectivist culture. Which of the following would most likely motivate the firm's Japanese employees?
A) "employee-of-the-month" programs B) extensive vacation time C) on-the-job challenges D) good health benefits