Which of the following is the Windows quick key shortcut for the Zoom In tool?

After inserting a writable optical disc into the drive, the technician notices that the drive is making a loud clicking noise. The technician pushes the eject button and the disc continues to spin. What two actions would be best for the technician to take? (Select two.)

A) Use Windows Explorer/File Explorer to right-click on the drive and select Eject. B) Remove the computer cover and quickly disconnect the power connector from the drive. C) Remove the cover and quickly disconnect the data cable. D) Quickly remove the power cord from the computer. E) Use an extended paper clip to press into the eject hole.

While investigating an email issue, a support technician discovers no users can access their email accounts on the company’s email server connected to the private LAN. Pinging the email server from several workstations on the LAN results in 0% packet loss.   Which of the following is the next step the technician should take in troubleshooting this issue?

A. Contact the ISP, inform the provider of the issue, and ask the provider to check the server. B. Verify the server has a valid assigned IP address on the LAN subnet. C. Escalate the problem to a server administrator to check for issues with the server. D. Check the workstations on the LAN for APIPA configuration.