The company's customer value index is the sum of its performance index and its cost of purchase index

_____ professionals focus on job and task analysis, instructional systems design, on-the-job training, and individual performance improvement.

Fill in the blank(s) with the appropriate word(s).

Which of the following is a philosophy designed to integrate all organizational areas in order to provide customers with superior products and services, while meeting organizational goals throughout the value chain?

A) Supply Chain Management (SCM) B) Just-in-Time (JIT) Management C) Enterprise Resource Planning (ERP) D) Total Quality Management (TQM)