Why is it is difficult to achieve consistency and standardization of services?
a. because of perishability characteristics
b. because of intangibility characteristics
c. because of heterogeneity characteristics
d. because of simultaneous production and consumption characteristics
Ans: c. because of heterogeneity characteristics
Business
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It only makes sense to implement an ABC system when ________
A) a single product is produced in bulk B) its benefits exceed its implementation costs C) it traces more costs as direct costs D) production process is labor-intensive
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The types of conflict include:
a. None of the answers are correct. b. avoidance. c. accommodation. d. delay.
Business