Raul began his presentation with a smile and a joke in order to set the __________ for his presentation as a warm and friendly mood

Bethany is an environmentalist who works for an NGO called Leaves for Life. For a dissertation which is to be published by her organization, she wrote about how oil companies contribute to water pollution. What is such a report called?

a. White paper b. Thesis c. Analogy d. Activity proposal

Empathic listening can be defined as

A) listening without judgment or evaluation; listening for understanding. B) the procedure whereby details of what we have heard become heightened and emphasized. C) placing ourselves into the position of the speaker so that we feel as the speaker feels. D) information that is sent by a listener telling the speaker how the listener is reacting to what the speaker is saying.