A hotel and resort company launched a new employee program that includes intensive training in different service encounter scenarios
This training program is most likely designed to lessen the problems related to the ________ characteristic of services.
A) perishability
B) intangibility
C) creativity
D) inseparability
E) personalization
D
Business
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Countries with high uncertainty avoidance prefer leaders who share power and seek input from followers.
a. true b. false
Business
Which of the following refers to the extent to which a decision maker is willing to gamble when making a decision?
A. Escalation of commitment B. Intuition C. Coalition D. risk propensity
Business