A benchmarking team meets for the first time and decides to try to improve its order delivery time and selects another firm as a benchmarking partner. This phase of the benchmarking process is called:

The keys to successful viral marketing campaigns include the following, except:

A) use Web analytics to determine the best approach B) focus on the product or business C) offer an incentive D) make it personal

An experiment conducted by Nobel laureate Herbert A. Simon found that novice chess players remember differently than experienced players what a chess game looked like midgame

Which statement is an accurate application to management of the results of this experiment? A) Having frameworks blocks managers' ability to remember, because it is a preconceived notion. B) A depth of experience can help managers recognize patterns and exceptions to patterns. C) New managers will never perform as well as experienced managers. D) There is no way to tell what a manager may remember.