__________is the level of listening that is concerned about the content, intent and feelings in the message.

When the National Speakers Association asked its 4,000

professional members to identify their top tips for a successful speech, which method came in first? a. Spend one hour preparing for every minute of a presentation. b. Visualize success. c. Use a clear and well-written manuscript. d. Anticipate potential problems. e. Practice.

A crisis communications plan should include

A) the members of the crisis management team B) a definition of a crisis C) a list of an organization's key stakeholders D) All of the above E) None of the above