The final step in Lewin's three-step description of the change process is ________
A) freezing the new state
B) unfreezing the status quo
C) changing to a new state
D) unfreezing the new state
Answer: A
Explanation: Kurt Lewin sees the three-step process of change as follows: first the status quo must be unfrozen so change can occur. Next, with the status quo unfrozen, the change occurs and a new state is reached. Finally, that new state must be frozen into place, making "freezing the new state" the correct response. Note that "unfreezing the new state" is incorrect because that is not part of Lewin's process–it would initiate an entirely new change process.
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