The Internet change mass communications. (present perfect)

Research shows that all of the following impact the employee's satisfaction with the job and commitment to the organization EXCEPT

a. how he or she is treated in the firm. b. the actual work the employee performs. c. the firm's competitiveness. d. the relationships formed with colleagues and managers

__________ is intended to teach team members to monitor, assess and correct their behavior in the team.

a. Self-guided correction b. Cross training c. Coordination training d. Assertiveness training