Which of the following is true of eye contact during a sales call?
A) Looking at papers in your briefcase indicates to the customer that you are listening.
B) Nodding constantly indicates sincere interest in a customer.
C) Eye contact is one of the best ways to say "I'm listening."
D) A fleeting glance at notes is insulting to the prospect.
E) A prolonged, direct stare is reassuring.
C
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A cross-functional team can increase responsiveness to customers because it includes ______.
-members with a high desire to achieve the group's goals -members who are creative -members from the same level in the organization -members from different departments or levels
A proponent of the managerial theory of social responsibility would argue that ________
A) managers should maximize profits and leave social responsibility to the government B) businesses should act carefully so as not to injure the fabric of society C) firms should seek to maintain the trust of internal and external constituents and interest groups, not just stockholders D) business managers and members of the board of directors should seek professional certification