Which of the following represents the idea that listening can be self-directed?
A) A communicator should understand his or her own nonverbal signals.
B) A communicator should always consider the communication from the audience's point of view.
C) A communicator should develop an outline to ensure all key ideas are covered.
D) A communication should take cultural bias into consideration while listening.
E) A communicator should strive to make sure his or her ideas are understood clearly, and utilized, in the workplace.
Answer: A
Explanation: A) Active listening can also be self-directed. Remember that emotional intelligence is also about recognizing your own emotions. Listening deeply to yourself and your own nonverbal signals (like a knot in your stomach or a crack in your voice) can help you identify your emotional responses to workplace situations.
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