A stock insurer is managed by:

All of the following statements regarding the insuring agreement are true EXCEPT

A) the insuring agreement is usually found on the first page B) the clause includes the death benefit amount C) the agent or producer must sign the clause D) the beneficiary is named in the insuring agreement"

________ implies the companies are interested in managing the customer's interaction with the company at any number of different interaction points and using the feedback to improve products and processes

A) Customer feedback management B) Customer value management C) Customer experience management D) Customer expectation management