A retailer's return on net worth equals asset turnover times profit margin times (financial leverage)

In preparing a statement of cash flows, cash flows from operating activities

a. are always equal to accrual accounting income. b. are calculated as the difference between revenues and expenses. c. can be calculated by appropriately adding to or deducting from net income those items in the income statement that do not affect cash. d. can be calculated by appropriately adding to or deducting from net income those items in the income statement that do affect cash

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

A. promptness in handling claims B. the average unemployment compensation payment C. per capita (average) merit increases D. the benefit cost per payroll dollar E. the percentage of sick leave to total pay